Privacy Policy

SINCLAIRS JEWELLERS

PRIVACY POLICY

T&H Sinclair trading as Sinclairs Jewellers ("we", "us", "our") operates a comprehensive policy for privacy and security. This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us. All of our data collection and storage conforms to the requirements of the General Data Protection Regulation, 2018. For the purposes of the General Data Protection Regulation 2018, Sinclairs Jewellers is the data controller.

OTHER WEBSITES

Please note that this website provides links to other websites belonging to other organisations, which are provided for your convenience. This privacy policy only applies to this website and the Sinclairs Jewellers store in Inverurie, Aberdeenshire therefore if you click on a link to another website you should read their own privacy policy.

PERSONAL INFORMATION WE MAY COLLECT FROM YOU

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

PERSONAL INFORMATION YOU MAY GIVE TO US

You have the option to sign up for a Loyalty Card account in-store which will give you discounts on future purchases by adhering to the agreed terms and conditions. We store your contact details in our client database if you register for a Loyalty Card account with us. This enables you to use your Sinclairs Jewellers Loyalty Card without having to provide your details again and will keep a history of your previous purchases. If you leave a repair or valuation with us we will store your contact details on our main client database and those details will also be transferred to our repairs system to allow us to track progress and keep a history of your repairs/valuations. Your written contact details and consent will be required to proceed with our ear piercing service. Your written contact details will be required and held temporarily for engraving, watch batteries and adjustments or specially ordering in an item not currently in stock.

You have the option to contact us online using our "Contact Us" form on our website or through private messaging on our social media pages. Your name, telephone number and email address will be temporarily stored on our Gmail email servers until your enquiry has been fully dealt with.

You have the option to contact us publicly or through private messenger on our Facebook, Instagram or Twitter social media pages.

WHAT WE DO WITH YOUR PERSONAL INFORMATION

We aim to store the minimal amount of information possible. We will use the personal information gathered in our normal course of business primarily to provide the products and services you have requested and also for administration purposes:

• To process sales using your Loyalty Card in store
  
• To provide the goods or services requested
• To answer any queries you may have regarding our products or services
• To confirm your identification when you contact us
• To communicate with you in the event that any products or services you have requested are unavailable
• To communicate with you that a repair, valuation, engraving or order is ready for collection
• To review the conduct of and to administer/operate your Sinclairs Jewellers account in store
• To notify you of any changes to our products or services
• For record-keeping purposes
  
• To track activity on our website
• To send marketing emails keeping you informed of any new products, special offers and competitions at Sinclairs Jewellers if you have opted in
• To track interactions with our emails to assist with future email marketing and ad placements
• To process a job application

WHERE WE STORE YOUR PERSONAL INFORMATION

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. The information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We will never contact you and ask for your password. We store your personal information for at least for the duration of any customer relationship we have with you, or as otherwise required by law (normally up to a maximum of 7 years for legal and tax reasons).

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing of data about you for the purpose of this policy. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We do not store your sensitive credit card information.

If you have opted in to our newsletter we will also use the personal information gathered for marketing purposes. Sinclairs, acting as the controller, will transfer to and store your contact details within the email marketing application, Mailchimp. The Mailchimp application, acting as the processor, will be used to design and send marketing emails to keep you informed of any new products, special offers and competitions at Sinclairs.

RETENTION PERIOD OF YOUR PERSONAL INFORMATION

We store your personal information for at least for the duration of any customer relationship we have with you, or as otherwise required by law (normally up to a maximum of 7 years for legal and tax reasons).

DISCLOSURE OF YOUR PERSONAL INFORMATION

We do not disclose, rent or lease any information submitted to us to 3rd parties for marketing purposes. We do not send marketing emails to random personal email address (spam), however from time to time we may send news and special offers to customer email addresses who have signed up to our newsletter.

We may disclose information to the investigating authorities such as the police, customs and excise or if required to do so by law.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data.

AMENDMENT OR REMOVAL OF YOUR PERSONAL INFORMATION

If you do not wish to receive marketing, promotions or news from us, you can opt-out at any time by clicking on the link to unsubscribe at the bottom of any of our newsletters sent, by emailing info@sinclairsjewellers.co.uk or by calling our store on 01467 620275. Please note that you may change your mind at any time by contacting us by any of the aforementioned methods.

If you believe that we are storing details relating to you that are incorrect then please update them by emailing info@sinclairsjewellers.co.uk or send us a letter at 63 Market Place, Inverurie, Aberdeenshire, AB51 3PY. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate. If you wish, you can also contact us to have your profile deleted at any point in time.

COOKIES

Cookies are small text files which are stored on your computer by your browser when you visit web pages. We use cookies to allow us to store tracking information to make your user experience better. Cookie storage reasons include: Items in your shopping basket, usage statistics, and your favourite products. This information is not shared, and expires after a reasonable period of time.

We collect and store data in cookies which is sent securely to remarketing companies, whose algorithms may determine if you will see advertising related to your browsing on other websites. You are able to opt out of these adverts at any time (more information below).

Cookies are necessary to purchase items at Sinclairs Jewellers. They are used to identify items in your shopping bag, shortlist, and also your browsing history so we can make better recommendations. The cookies themselves do not store any personal identifiable information. Instead, they store a 'key' on your computer which then identifies information stored temporarily on our own server. You can disable cookies in your browser to prevent this, however you will not be able to use the primary functionality of this website.

For more information on the cookies we use and how you can disable cookies in your browser's settings please read our full Cookie Policy.

GOOGLE ANALYTICS

We use Google Analytics to track visitor numbers and behaviour. This service is to help us continually improve our service and does not track any personally identifiable information. If you wish to opt out of this, you should disable cookies in your browser.

REMARKETING SERVICES (GOOGLE/CRITEO)

After visiting Sinclairs you may find advertising banners on other websites associated with your browsing history. The technology behind these services are based on cookies. This is a service offered to suggest alternate styles or items which may be of interest to you. This is an anonymous service and no personal or identifiable information is recorded by this advertising method, however if you do not wish to view these type of adverts you can opt out of these services at the following links:

https://www.criteo.com/privacy/

https://adssettings.google.com

CHANGES TO OUR PRIVACY POLICY

We keep this privacy policy under regular review and post any updates to this web page. Printed copies of this policy are also available to read in store. This policy was last updated on 20/11/2018.

HOW TO CONTACT US

Please contact us if you have any queries about this privacy policy or any information we hold on you:

• By email: info@sinclairsjewellers.co.uk
• By telephone: 01467 620275
• By writing to us at: 63 Market Place, Inverurie, Aberdeenshire, Scotland, AB51 3PY

If you are not satisfied with our response to your concern you may wish to contact the Information Commissioner. Contact details can be found on the ICO website at https://ico.org.uk/